State Farm® Insurance Agent Chris Buich

"State Farm Insurance is THE.. WORST. for the following reasons: 1) I contacted State Farm's Emergency Roadside service a day prior to my needing a tow. I explained, in detail, what was wrong with my beautiful BMW, where and how it was parked and positioned and even stated that my vehicle would need to picked up from the front and the rear wheels "dollyed" because my vehicle lacked power and had a "steering wheel lock malfunction" being displayed so it could not be put into neutral using conventional methods. Instead, a flatbed showed up and the driver proceeded to jam a screwdriver into my vehicle's center console in order to expose the shifter linkage needed to put my vehicle into neutral. I later noticed that there was noticeably visable gouge in my BMW's brushed aluminum center console that was obviosly a result of the screwdriver used by the driver. State Farm stated they would handle the matter and opened a claim. I submitted repair estimates ($539) and uploaded photos, per my Broker's request. Two months went by before I received word from State Farm that they would not be settling the claim because.."I did not have comprehesive collision coverage." In other words, State Farm stated that I needed to insure my vehicle against any damage caused by State Farm's Emergency Roadside Service's towing vendors. Really ?? Worth noting; I called Roadside Service which went to Cross Coutry Motor Club which went to Ajaro Towing which went to Milan LLC Towing Service and a driver from Afghanistan who spoke broken English, was very rushed and did not know his way around a BMW, or who just didn't care ~ Ajaro even went as far as to lie multiple times about easily cooborated facts related to the incident. 2) State Farm requested that a "Coverage Waiver" document be signed and submitted by me in mid May '24, and despite me immediately complying with the request multiple times, I continued to receive multiple more requests by State Farm for this document. So much so it became a bother. Several months later my monthly premium doubled because State Farm stated that they had not received the document. I feel this represented very sloppy document handling by State Farm and my Broker Chris Buich which caused me a great deal of inconvenience and was a big waste of my time. 3) I then instructed my Broker several times to deactivate, or turn off, my auto-pay "at once". They refused so I was forced to call State Farm customer service to demand that my auto pay be turned off. This complaint has been filed with The Department of Insurance. A complaint WILL filed with any and all overseeing entities, and I will be moving forward with a lawsuit against the Broker for considerably more than the $539 of damage that was caused by State Farm's second rate, discount roadside service vendors !!!"

"Best insurance experience of a lifetime! We contacted for car insurance & eventually life insurance also. Outstanding customer service with genuine connection that feels like extended family. Others I contacted had none of this. Everyone I’ve ever dealt with at this office has been friendly, kind, knowledgeable & provided extremely personalized service & information even in difficult circumstance. They spend time, are patient, attend details, listen. They find unique, tailored solutions for situations & budgets. We live miles away but this office will always be our insurance company. Can’t thank them enough."

"Spoke with Fernanda Oralia Martynez, she was able to answer my questions concerning my policy. Highly recommend speaking with her. she was very professional and knowledgeable."

"Outstanding customer service every time ,"

"Thank you, Chris. The customer experience was excellent. I got a great rate and had a courteous and smooth auto insurance buying experience. Thanks, Ruchi"

"Nicki was amazing helping remove a nonopt truck and helping me get the best price on insurance for a second vehicle that I have. Very polite and returned phone calls within a reasonable timeframe."

"I’ve had very good service and the team at Chris’s office are outstanding"

"I have my home and several cars insured with Chris Buich. State Farm insurance. I live in Arizona and I’m still able to insurance with this California agency. Price is reasonable. Great customer service Fernanda is very helpful."

"Buen servicio. Ágil y atento lo recomiendo"

"Fernanda was polite and good work"

"Great costumer service from Fernanda Olaria assisted me with my auto policy"

"They were very helpful and easy to work with a pleasure, especially. F. Martinez."

"Fernanda is a very professional at her position in her job, clearly understand help people out offers various options she a great person….."

"Great service . Great discounts to Hank you"

"Always a pleasant customer experience, knowledgeable staff and always helpful."

"Always answer phone very helpful detailed and handled my questions and concerns immediately never have any problems. The best ty much Calls back. Stayed with company when we moved from different states. David has been the best ty appreciate you"

"Great services and love the follow ups as continuous customer. Thank you to all the staff. 🤗"

"Been a customer with State Farm for over 37 years, started with the late Villafranca and now with Chris Buich. The professionalism and helpfulness in the office is top notch."

"Details of my experience with State farm has been nothing but great! Always being able to speak with someone at any giving time and not being left on hold or speaking to a machine which makes it a lot easier! I always recommend State farm to people for insurance or as for myself liability insurance! It is your best option take care and use wisdom."

"They are the best, remember the name.(Chris Buich - State Farm)"

"Servicio excelente! Interés personal y muy profesionales todos los agentes."

"Yes, my review is for Mrs. Fernanda Martynez., I just wanted to say that she was very helpful in explaiining , to me in detail what I needed to know she was very nice and Professional and what I like most is that she’s Bilingual, ❤️"

"The staff there, are very knowledgeable, friendly & very helpful. Definitely put their customers first."

"My review is for Fernanda Martinez... Fernanda has been so helpful with all my questions and has been very patient with helping me. Anytime I have questions or concerns she makes sure to make me comfortable to call her back without hesitation. Thank You Fernanda For all your help 🙏🏼"

"Good customer service."